Who We Are
Greystone Vocational Training Centre is a UK-based provider of nationally recognised vocational qualifications. Our website address is greystonetraining.co.uk.
We are committed to protecting your personal information and being transparent about what data we hold and how we use it. This policy explains your rights and our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect and process the following personal data:
- Your name and contact details (email address, phone number) when you submit an enquiry or register for a course
- Information about your organisation or employer where relevant
- Details of the courses or programmes you are interested in or enrolled on
- Payment information (processed securely via our payment provider, we do not store card details)
- Communications you send us by email or through our contact form
- Technical data such as your IP address, browser type and pages visited (collected via cookies)
How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide information about our courses
- To process enrolments and manage your learning with us
- To issue qualifications and certificates upon completion
- To send you relevant updates, newsletters or promotional material (where you have consented)
- To comply with our legal and regulatory obligations as an awarding body
- To improve our website and services
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Where processing is necessary to provide you with the services you have requested
- Legitimate interests: For communicating with prospective learners and improving our services
- Consent: For marketing communications, you may withdraw consent at any time
- Legal obligation: Where we are required to process data to comply with the law
How Long We Keep Your Data
We retain personal data only as long as necessary for the purpose it was collected:
- Enquiry and contact data: up to 2 years after last contact
- Learner records and qualification data: up to 7 years after course completion, in line with awarding body requirements
- Financial and payment records: 6 years in line with HMRC requirements
Sharing Your Information
We do not sell your personal data. We may share it with:
- Awarding bodies and regulators (e.g. Ofqual) as required for qualification registration and certification
- Our learning management system provider for course delivery
- Payment processors for handling transactions securely
- IT and website service providers who support our operations
All third parties are required to handle your data securely and in accordance with UK GDPR.
Cookies
Our website uses cookies to improve your experience. These include:
- Essential cookies: Necessary for the website to function correctly
- Analytics cookies: To understand how visitors use our site (e.g. Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict how we process your data
- Request a portable copy of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Greystone Vocational Training Centre
Email: info@greystonetraining.co.uk